Refund and Returns Policy

Last updated: 4 October 2026

We want you to be happy with your order. This page explains when you can return a product, how refunds work and what to do if something arrives faulty or wrong. Because BananaKit products are hygiene products intended for intimate contact with the body, a specific rule applies to sealed products. Please read the hygiene section before you open your order.

BananaKit is a brand of Major Prodotti Dentari S.p.A., an Italian company. The full rules are in our Terms of Sale.

Your right to withdraw (14 days)

If you are a consumer, you can withdraw from your purchase within 14 days of the day you receive your order, without giving any reason (Articles 52 and following of the Italian Consumer Code).

You can tell us in any of these ways:

• with the “Withdraw from contract here” function on our site, available at bananakit.com/withdraw-from-contract/ and in your account;
• by email to sales@bananakit.com, using the model withdrawal form in our Terms of Sale or any clear statement, with your order number;
• by certified email (PEC) to majordental@pec.it, or by post to Major Prodotti Dentari S.p.A., Via Luigi Einaudi 23, 10024 Moncalieri (TO), Italy.

We will confirm receipt by email without delay.

Hygiene exception (please read before opening your order)

Under Article 59(1)(e) of the Italian Consumer Code (Article 16(e) of Directive 2011/83/EU), the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery.

The BananaKit tube is closed by a clear plastic band that wraps the whole tube; to open the tube you have to remove the band. This band is the hygiene seal. Everything inside the tube, including the casting materials and the vibrator, is covered by it. This means:

• Band intact: you have the full 14-day right of withdrawal and a refund. Opening the shipping box does not affect this.
• Band removed or broken: the whole content of the tube, vibrator included, cannot be returned or refunded for hygiene reasons.

Refills sold separately have their own seals:

• Alginate refill: the bag is sealed closed and has to be cut to open it. Bag intact: full right of withdrawal. Once the bag has been cut, it cannot be returned.
• Silicone refill: the refill is a single set of two jars, base and catalyst, which are mixed together and cannot be used or sold separately. Each jar has an aluminium foil glued under the cap, which you peel off to open it. Both foils intact: full right of withdrawal. Once the foil of even one jar has been removed, the whole set cannot be returned.

Opening the shipping box or any outer packaging never affects your right: only removing these seals does. If you change your mind, please do so before removing any seal.

This exception never applies to faulty, damaged or incorrect products. Those are covered below and your rights are not affected.

Faulty, damaged or incorrect products

If your order arrives faulty, damaged in transit or not what you ordered, you are entitled to the remedies of the legal guarantee of conformity (2 years from delivery): repair or replacement and, where the law allows, a price reduction or a refund. The hygiene exception does not apply in these cases.

Please contact us at sales@bananakit.com with your order number, a short description and photos where possible. If you notice damage in transit, it helps if you tell us within 48 hours of delivery so that we can claim from the carrier faster. This does not limit your rights: you can report a defect within 2 months of discovering it.

For faulty, damaged or incorrect products, we pay the cost of the return.

How to return a product

1. Tell us you are withdrawing (see above) or contact us about a faulty product.
2. We send you the return address and instructions in our confirmation email.
3. Send the products back within 14 days of telling us you are withdrawing, packed so they are protected in transit.

Refunds: timing and method

• We refund all payments received, including standard delivery costs, within 14 days of the day you told us you are withdrawing.
• We may wait until we receive the products, or proof that you have sent them back, before refunding.
• We refund using the same payment method you used (Stripe or PayPal), at no cost to you.
• If you chose a more expensive delivery than our standard option, we do not refund the difference.

Return shipping costs

• Change of mind (14-day withdrawal): you pay the direct cost of returning the products.
• Faulty, damaged or incorrect products: we pay the cost of the return.

Customers outside the EU

We offer customers outside the EU, including the United States, the same 14-day return policy and hygiene rule. Import duties and customs fees paid on delivery are not refunded by us.

Your legal rights

This policy is in addition to your statutory rights as a consumer. Nothing on this page limits or replaces the rights the law gives you.

Contact us

For any question about returns, refunds or your order, write to sales@bananakit.com or call +39 011 6400211, with your order number.